RETURNS POLICY

We hope it doesn’t happen, but there may be an unfortunate occasion when something doesn’t go quite right with your order.  The item you get may be missing parts, not work properly, or be defective in some other way.  You may get the wrong item, or your order may not arrive at all.  Fortunately, germanshepherdstuff.com realises that mistakes do happen sometimes, and so we’ve put a system in place to help you work with us to reach a reasonable arrangement for returning, replacing, or refunding an item.

Depending on which method was used in sending your product determines the time you can raise a dispute. This is:

Your first step is to email us at  and explain what the problem is about. We will attempt to resolve the problem with the supplier. You may be required to return the product for a refund or replacement and any shipping costs incurred are at the buyers expense. If the item arrives broken you may be required to photograph the broken item for us to make a decision. Either way your first response is to email us at  .

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